Frequently Asked Questions for Van Rentals in the Los Angeles Area
No, rentals include unlimited mileage.
Yes, one-way rentals might be available. Just ask us! Additional fees may apply based on the drop-off location.
If you would like to book a van for less than 48 hours, we charge a fee of $199.
If you would like to have the van delivered to you or picked up at a designated location other than our main office, the cost will depend on the location. You can request a quote before booking the service.
You can have 1 other driver at no extra cost but must be registered at the time of booking. For any additional drivers, there is a fee of $10 per day.
If you’re going to be later than 1 hour please call Andy at (619) 647-2030 to make arrangements to avoid further charges.
We suggest booking your van at least 1–2 weeks ahead, especially for weekends and holidays, to make sure you get the van you want.
We provide 24/7 customer support for emergencies or questions during your rental period. Contact us at 619-647-2030.
In the unlikely event of a breakdown, we'll assist you promptly. If you can't reach us, contact Mercedes-Benz 24-hour roadside assistance at 1-800-367-6372.
Yes, pets are welcome in select vans with prior approval. A cleaning fee may apply.
Smoking is strictly prohibited in all vehicles. A $350 fee will be assessed for odor and ash removal, as well as for any loss of rental time resulting from smoking violations.
Yes, we offer STARLINK WiFi for a small daily fee and deposit. Some vans also feature 12V and 120V power outlets. Let us know your needs when requesting a quote, and we'll do our best to accommodate them.
You can have 1 other driver at no extra cost but must be registered at the time of booking. For any additional drivers, there is a fee of $10 per day.
Sorry, but you can't decorate our vans with decals or chalk paint. If you do, a $250 cleaning fee will apply.
Yes, a $250 security deposit is required. It will be refunded when the van is returned undamaged and clean.
Renters must be at least 25 years old, have a valid driver’s license, and provide a credit card for the security deposit.
Yes, delivery and pick-up services are available for an additional fee, depending on location and distance from Escondido, CA.
We offer FREE delivery/pick-up to/from SAN, LAX, PHX airports.
Yes, you can drive the van out of state or internationally. Just inform us in advance, as out-of-state travel may require additional documentation or coverage.
We offer free cancellations up to 72 hours before your reservation. Late cancellations or no-shows may be subject to fees.
Collision Damage Waiver (CDW)
Collision Damage Waiver (CDW) coverage is not included in this agreement. You are not obligated to purchase CDW from us and may obtain coverage independently if you choose.
Supplemental Liability Insurance (SLI)
Supplemental Liability Insurance (SLI) is not included in this agreement. You may purchase SLI separately to help protect against third-party claims.
No special license is required. A valid driver’s license and a clean driving record are all that’s needed to rent and drive our vans.
Our rental price includes unlimited mileage and standard amenities. Additional services like delivery, fuel, car seats, coolers, generators, gaming systems, and supplemental insurance may incur extra charges.
Our Sprinter vans can seat up to 15 passengers comfortably. Check each van’s description for exact details and features.